Frequently Asked Questions (FAQs)

What are the ingredients of your room sprays and diffuser oils?

See the blog post Ingredients Matter for a full list of ingredients.

Does the oil diffuser come with reeds (sticks)?

Yes. Each of our diffusers come with six (6) black reeds.

Where is the best place to use my reed diffuser?

These reed diffusers are best used in small, more enclosed spaces. Placing only one 6 oz diffuser in a large room or open space will make it difficult to smell the scent.

How do I get the best results from my reed diffuser?

Use only in smaller, more enclosed spaces and flip the reeds upside down every two days.

Why is the scent of the diffuser not as strong as other diffusers I have used?

Our diffusers are made using essential oils which will provide a soft, pleasant scent. However, essential oil fragrance is not as strong as more potent chemically derived fragrances. If you are used to diffusers made with harsh chemical fragrances, the scent may be more subtle than you expect.

What is the best way to use the room sprays and diffusers?

Home fragrance can be layered and using a combination of a room spray and similarly scented diffuser can add long-lasting freshness to any living space.

What is the Buy with Prime option?

Buy with Prime gives you the option to order Ella & Iris Home products with the ease and speed of Amazon right from our website!

Watch the video below to see why Buy with Prime may be right for you.

Love the lemony clean smell. I will purchase again.

I absolutely love the fragrance!! It’s not overbearing just soft and elegantly scented!!

LOVE FRAGRANCE

THIS IS AN AWESOME, CLEAN FRAGRANCE AND HAS STAYING POWER.

It's great

Best thing to come along in a long time better than any other household spray would recommend to entire family thank you very much for being there.

Thank you, Laurence for your great review! We very much appreciate you giving us a try and taking the time to write about your positive experience.

It doesn’t have any smell to it at all.

Both bottles were very difficult to open with the tight stopper and the scent to weak

Great but not sure I can afford price

Great but not sure I can afford the price.

Great aroma but not enough even for a small room.

Great aroma but not enough even a small room.

Amazing aroma!

Smells so good.

Thank you, David! We appreciate you taking the time out your day to leave us this great review. Thanks for giving us a try.

Fresh

I’ve been searching for a nice citrusy air freshener for some time. This is exactly what I was looking for. Thank you guys.

Hi James!

Thank you for giving our Clean House room spray a try and for leaving such a great review! We are glad you are enjoying it.

Loved the smells

Love the spray, does not smell like irises to me and I had a backyard full of them, but still love the scent.

Thank you for trying us out! It really is a different kind of 'Iris' fragrance named more for the founder's Grandmother than the flower itself. It does, however, have a note of iris in it's fragrance blend. Glad that you like it and thanks for taking the time to leave us a great review.

Scent

The scent went away to soon

We appreciate you taking the time to leave us such a great rating! We would love to hear more about the scent not lasting as long as you thought it should. Please feel free to tell us more by emailing our Customer Support at myfriends@ellaandiris.com.

the scent takes me on a journey. Ilove it

Thank you again, Mark for reviewing both Iris and Clean House room sprays. Your positive review contributes to the success of a small business and keeps us going! We appreciate you taking the time to give us this 5-star rating.

The house spray is a good scent but the sprayer is locked on the flow stream and I can not fix it. Fortunately I also ordered Iris and when that is finished I can use the sprayer from the Iris on the house scent.

Hi Mark,

Thank you for giving Ella & Iris Home a try! We are so happy that you loved our fragrances. We are sorry to hear that the sprayer was not working as it should. We have sent you an email and hope that you are happy with the resolution we offered to you.

The best will always be

From the inception of the discovery of the diffusers, I have not been able to stop purchasing more and more my house. I must say is a rather large home and I started with one diffuser and now I’m up to six diffusers and my house smells wonderful I highly recommend them, but I must say just one may not do the trick so if you want the whole symphony, you might have to get the orchestra it is money s well spent you will not regret it at all. As a matter of fact, there’s nothing like coming home to a wonderful, smelling home. Thank you.

Hi Julio,

Thank you for this beautifully written testimonial, your call, and email. We are currently featuring your email review in our social media and are so happy you are pleased with our products.

Smells like Summer! Very fresh!

Hi Alycia,

Thank you so much for your 5-star review of our room spray! We appreciate you taking the time out of your day to leave this positive feedback. Thanks for taking a chance on Ella & Iris Home.

JUST BUY IT

The fragrance of the Iris room spray is soft and beautiful. If you are a floral lover like me, just buy it. Prettiest scent ever. Packaging is so cute as is the bottle. Love the spray lock feature too. This leaves my room smelling the best it ever has.

Hi Tasha,

Thank you for your support of Ella & Iris Home. We appreciate your 5-star review of our Iris fragrance and for taking the time not only to leave us a review but to spread the word on social media!

Scent

I really don’t like the scent. It’s kind of weird. I thought it would have a more of a flowery smell.

Hi Peggy,

I am sorry you did not enjoy the fragrance you purchased. Thank you for trying us out anyway. We sent you an email and hope that the resolution is acceptable.

Satisfied and returning

The room sprays smell amazing, and the customer service and communication for delivery was top tier. We will definitely be ordering more products.

Thank you, Dwayne for your purchase and support! We appreciate you taking the time to leave us such a positive review. Please let us know what we can do to earn 5 stars from you in the future.

Amazing Room Spray

I absolutely love my room spray. The first thing I noticed right away was that the packaging was so beautiful, almost to the point I didn’t want to open it lol. Alas I did open it and I wasn’t disappointed. I have other room sprays from various places like HomeGoods and The Laundress and this spray is by far the best. The scent lingers for a long time and it smells fresh and just gives my space a great vibe.

Thank you Trenna for being on of our first customers! We appreciate you taking the time to leave such a thoughtful and positive review of Ella & Iris Home’s room spray. We appreciate the support.